valid from 28 July 2026
Special webshop section of the General Terms and Conditions of Tactical Solutions GmbH
Tactical Solutions GmbH
Siemensstrasse 40 · 40721 Hilden · Germany
Email: business@tacticalsolutions.com · Telephone: +49 2103 3375959
HRB 101936 · Local Court of Düsseldorf · VAT ID No. DE354232886
Managing Director: Sverre Puustusmaa
Scope note: This version applies exclusively to orders placed through the company’s own online shop at tacticalfoodpack.com. Separate or supplementary provisions apply to sales through Amazon or other marketplaces and to individually concluded B2B contracts outside the online shop.
1. Seller, Scope and Contractual Basis
(1) The operator of the online shop tacticalfoodpack.com and the customer’s contractual partner is Tactical Solutions GmbH, Siemensstrasse 40, 40721 Hilden, Germany, registered in the Commercial Register of the Local Court of Düsseldorf under HRB 101936, VAT ID No. DE354232886. The Managing Director is Sverre Puustusmaa. Contact: shop@tacticalfoodpack.com, telephone +49 2103 3375959.
(2) Tactical Solutions GmbH sells products particularly under the brands Tactical Foodpack and KIDS by Tactical Foodpack. Irrespective of the product or sales brand used, Tactical Solutions GmbH is the sole seller and contractual partner of the customer unless expressly stated otherwise in the relevant product offer.
(3) These Sales Terms and Conditions apply exclusively to orders placed through the online shop tacticalfoodpack.com. Separate contractual terms apply to individually negotiated B2B contracts, tenders, dealer agreements and sales through Amazon or other online marketplaces.
(4) These provisions apply to consumers and businesses. A consumer is any natural person who enters into a legal transaction predominantly for purposes that cannot be attributed to their commercial or self-employed professional activity. A business is a natural or legal person or a partnership with legal capacity acting, when concluding the contract, in the exercise of its commercial or self-employed professional activity.
(5) Conflicting or deviating terms and conditions of a business customer shall only become part of the contract if Tactical Solutions GmbH has expressly agreed to their applicability.
2. Product Presentation, Ordering Process and Conclusion of Contract
(1) The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding invitation to the customer to place an order.
(2) The customer may initially place products in the shopping cart without obligation. Before submitting the order, the customer may review and amend the entered information using the correction tools provided during the ordering process or cancel the ordering process.
(3) By clicking the button ‘Place order’ or another button with equivalent clear wording, the customer submits a binding offer to conclude a purchase contract for the products contained in the shopping cart.
(4) Receipt of the order will be confirmed immediately by email. An automatically generated acknowledgement of receipt merely confirms that the order has been received and does not constitute acceptance of the offer unless acceptance is expressly declared in that email.
(5) The purchase contract is concluded when Tactical Solutions GmbH accepts the customer’s offer by sending an express order or dispatch confirmation by email or by dispatching the goods. The mere authorisation, reservation or technical receipt of a payment does not in itself constitute acceptance of the offer.
(6) If the order cannot be accepted, or can only be accepted in part, the customer will be informed without delay. Payments already made for unavailable products and, where applicable, shipping costs attributable exclusively to those products will be refunded without delay using the original payment method.
(7) The contract language is English. Tactical Solutions GmbH stores the contract text after the contract has been concluded. The order details, these provisions and the information on the right of withdrawal will be provided to the customer on a durable medium, usually by email. If a customer account exists, the order details may also be viewed there for as long as the account exists and the data remain available.
3. Products, Images and Product Information
(1) The characteristics described in the relevant product offer determine the agreed condition of the goods. Images are for illustrative purposes. Minor customary or technically unavoidable deviations, particularly in colour, shape, packaging or design, are reserved provided that they do not impair the agreed characteristics or usability of the goods.
(2) Food products may be subject to natural variations, particularly in colour, taste, consistency and appearance. Such variations do not constitute a defect provided that statutory requirements and the agreed product specification are met.
(3) Mandatory food information relevant to the purchase will be provided to the customer on the relevant product page before the order is submitted. The information on the delivered product packaging must correspond to the information provided when the contract was concluded. In the event of relevant discrepancies, particularly regarding ingredients, allergens, net quantity or nutritional information, the customer shall have the statutory rights. Where changes are batch-related, the product information in the online shop will be updated before further sales take place.
(4) The customer must observe product-related storage, preparation and safety instructions. The best-before date does not indicate that the product automatically becomes unusable, but the period during which the product retains its specific properties when stored correctly.
4. Prices, Shipping Costs and Import Charges
(1) All prices stated to consumers in the online shop are total prices in euros and include the applicable statutory value-added tax.
(2) Shipping costs may be charged in addition to the product price. Their amount will be shown to the customer before the order is submitted. The total price displayed immediately before the order is submitted is decisive.
(3) Deliveries to countries outside the European Union or to territories subject to special tax or customs rules may incur additional customs duties, import VAT, clearance fees or other public charges. Unless expressly collected by Tactical Solutions GmbH, these charges must be paid by the customer to the competent authorities.
(4) The product selection, prices and discount campaigns in the online shop may differ from offers in physical retail stores, from sales partners or on online marketplaces.
(5) Discount codes and promotional offers may only be redeemed within the stated period and subject to the stated conditions. Unless otherwise stated, they cannot be combined, applied retrospectively to orders already completed or redeemed for cash.
5. Payment Methods and Due Date
(1) The payment methods available in the online shop will be displayed to the customer before the order is submitted. The availability of individual payment methods may depend in particular on the delivery country, the order value or the result of a permissible payment check.
(2) Unless otherwise stated for the relevant payment method, the purchase price is due upon conclusion of the contract.
(3) External payment service providers may be used to process payments, in particular Montonio Finance OÜ, PayPal and providers of credit card, Apple Pay or Google Pay payments. If the customer selects a payment method offered by a payment service provider, that provider’s terms may additionally apply.
(4) Information on the processing of personal data by Tactical Solutions GmbH and the payment service providers used is contained in the Privacy Policy. As a rule, Tactical Solutions GmbH does not receive full access to card details or online banking credentials entered by the customer directly with a payment service provider.
(5) If the customer is responsible for a failed payment or chargeback, the payment claim remains due. Tactical Solutions GmbH may claim reimbursement of the necessary costs actually incurred as a result. The customer may prove that no loss or a substantially lower loss was incurred.
6. Delivery, Delivery Times and Availability of Goods
(1) Delivery will be made to the delivery address provided during the ordering process. The customer is responsible for providing complete and accurate address details.
(2) Delivery will be made through a shipping provider selected by Tactical Solutions GmbH. The shipping provider used in the individual case will be communicated to the customer no later than with the dispatch confirmation. The customer has no right to demand the use of a specific shipping provider unless expressly agreed otherwise.
(3) The delivery time is stated on the relevant product page or during the ordering process. Unless a different delivery time is stated, the delivery time for available goods within Germany is 2 to 10 working days from conclusion of the contract; where advance payment has been agreed, the period begins upon receipt of payment.
(4) Saturdays, Sundays and public holidays at the place of dispatch or delivery are not counted as working days. Longer delivery times may apply to deliveries outside Germany; these will be displayed in the online shop or during the ordering process.
(5) If, after conclusion of the contract, it becomes apparent that an ordered product is temporarily unavailable, the customer may be offered a new delivery period. The customer is not obliged to accept it. If the product is permanently unavailable or the customer rejects the new delivery period, Tactical Solutions GmbH is entitled to withdraw from the contract in relation to the affected product. Payments already made will be refunded without delay.
(6) Partial deliveries are permitted where reasonable for the customer. The customer will not be charged additional shipping costs as a result unless the partial delivery is made at the customer’s express request.
(7) In the case of consumers, the risk of accidental loss or accidental deterioration generally passes only when the goods are handed over to the consumer or to a recipient designated by the consumer. This does not apply where the consumer independently commissions a carrier that Tactical Solutions GmbH had not previously named. In the case of businesses, the risk passes upon handover to the carrier or another person appointed to carry out the shipment.
(8) If goods are delivered with visible transport damage, the customer is requested, where possible, to report the damage directly to the delivery agent and inform Tactical Solutions GmbH. Failure to make such a report does not affect the consumer’s statutory rights.
7. Default of Acceptance and Undeliverable Shipments
(1) If a shipment cannot be delivered for reasons for which the customer is responsible, particularly because of an incorrect delivery address, unjustified refusal of acceptance or failure to collect the shipment on time, Tactical Solutions GmbH may claim reimbursement of the necessary additional costs actually incurred. The customer may prove that no loss or a substantially lower loss was incurred.
(2) The parties’ statutory rights, particularly rights of withdrawal from the contract and claims for damages, remain unaffected.
8. Retention of Title
(1) The delivered goods remain the property of Tactical Solutions GmbH until the purchase price has been paid in full.
(2) In relation to businesses, the goods remain the property of Tactical Solutions GmbH until all claims arising from the respective contractual relationship have been paid in full. The business customer is entitled to resell the goods in the ordinary course of business. The customer hereby assigns to Tactical Solutions GmbH, in the amount of the respective invoice value, the claims arising from such resale; Tactical Solutions GmbH accepts the assignment.
9. Statutory Rights in the Event of Defects
(1) The statutory rights in respect of defects apply.
(2) In relation to consumers, statutory rights in respect of defects are not restricted by shelf-life information, manufacturer guarantees or other voluntary guarantees.
(3) The expiry, after the transfer of risk, of the best-before date correctly stated at the time of delivery does not in itself constitute a defect, provided that the goods conformed to the contract when the risk passed, the agreed minimum remaining shelf life was met and no defect already existed at that time.
(4) Businesses must inspect the goods immediately after delivery and report visible defects without delay where Section 377 of the German Commercial Code (HGB) applies. Statutory rights in the event of fraudulently concealed defects remain unaffected.
10. Liability
(1) Tactical Solutions GmbH has unlimited liability for damage caused intentionally or through gross negligence, for culpable injury to life, body or health, under the German Product Liability Act and to the extent of any expressly assumed guarantee.
(2) In relation to businesses, liability for a slightly negligent breach of material contractual obligations is limited to the foreseeable loss typical for the contract at the time the contract was concluded. Liability is additionally limited to the net order value of the individual order concerned, up to a maximum of EUR 250,000 per loss event and EUR 500,000 in total per contractual relationship, provided that this limitation is reasonable in view of the loss typical for the contract and is legally permissible.
(3) The above limitation does not apply in cases of intent or gross negligence, injury to life, body or health, fraudulent concealment of a defect, to the extent of an assumed guarantee, under the German Product Liability Act or in other cases of mandatory statutory liability.
(4) In the event of a slightly negligent breach of material contractual obligations, liability is limited to the foreseeable loss typical for the contract at the time the contract was concluded. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose fulfilment the customer may normally rely.
(5) Otherwise, liability for damage caused by slight negligence is excluded. The above limitations of liability apply correspondingly in favour of the legal representatives, employees and vicarious agents of Tactical Solutions GmbH.
(6) In relation to businesses, the limitation period for claims in respect of defects is twelve months from the transfer of risk, insofar as legally permissible. This reduction does not apply in cases of intent, fraud, gross negligence, injury to life, body or health, guarantees, claims under the German Product Liability Act or other mandatory statutory claims.
11. Force Majeure and Other Impediments to Performance
(1) Events outside the reasonable control of Tactical Solutions GmbH, including natural events, war, terrorism, pandemics, official measures, embargoes, strikes, significant shortages of energy, raw materials or transport capacity, and failures of suppliers or IT systems for which Tactical Solutions GmbH is not responsible, may temporarily suspend performance obligations for the duration and to the extent of their effects.
(2) Tactical Solutions GmbH will inform the customer of significant delays. If the impediment is permanent or performance becomes definitively impossible, the statutory provisions on withdrawal and reimbursement apply. Mandatory consumer rights remain unaffected.
12. Customer Account and Guest Checkout
(1) Where the online shop offers the creation of a customer account, the customer is obliged to keep their access details confidential and to inform Tactical Solutions GmbH without delay if there are indications of unauthorised use.
(2) The customer is responsible for activities carried out through their customer account only to the extent that they are responsible for them. The availability of guest checkout depends on the functionality provided in the online shop at the relevant time.
13. Vouchers
(1) Where Tactical Solutions GmbH offers value vouchers or promotional vouchers, the conditions communicated at the time of purchase or issue additionally apply.
(2) Vouchers can only be redeemed before the ordering process is completed. Cash redemption is excluded to the extent permitted by law. The customer’s statutory rights remain unaffected.
14. Data Protection
(1) Tactical Solutions GmbH processes personal data for the initiation and performance of contracts, for compliance with legal obligations and on the basis of other permissible legal grounds.
(2) Details, particularly regarding recipients, payment and shipping service providers, retention periods, data subject rights, cookies, analytics and marketing services and possible transfers to third countries, are set out in the separate Privacy Policy of the online shop.
15. Consumer Dispute Resolution
(1) Tactical Solutions GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.
(2) After a dispute has arisen, Tactical Solutions GmbH will inform consumers in text form, in accordance with Section 37 of the German Consumer Dispute Resolution Act (VSBG), of the competent consumer arbitration body and whether it is willing or obliged to participate in dispute resolution proceedings.
16. Applicable Law and Jurisdiction
(1) The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(2) In relation to consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the country of their habitual residence.
(3) The statutory places of jurisdiction apply to consumers. If the customer is a merchant, a legal entity under public law or a special fund under public law, Düsseldorf is the exclusive place of jurisdiction to the extent permitted by law. Tactical Solutions GmbH remains entitled to bring proceedings against the customer at the customer’s general place of jurisdiction.
17. Final Provisions
(1) If any provision of these terms is or becomes wholly or partly invalid, the remaining provisions remain effective. The invalid provision shall be replaced by the applicable statutory provisions.
(2) Amendments to these terms apply exclusively to future orders. Contracts already concluded remain governed by the version incorporated at the time the contract was concluded unless the parties validly agree otherwise.