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The Consumer may within 14 days withdraw from the agreement concluded with the web site. The term commences on the day on which the Consumer received the goods.
Not subject to the right of return are goods prepared as considering personal needs of the ordering party that is a party to relevant agreement or goods custom made for the Customer.

If a buyer withdraws from their agreement, we will return any amounts paid by the Customer as quickly as possible, yet no later than within 14 days after receipt of the returned goods. The buyer must return any goods received from the seller without delay, yet no later than within 14 days after sending of the application for withdrawal.

To use the right of withdrawal, a free format application for withdrawal must be e-mailed to as including the following information:

  • Name of returned or ordered goods
  • Date on which the order was submitted
  • Date on which the order was received
  • Forename and surname of buyer
  • Contact details of buyer

Returned goods must be clearly unused and in their original packaging. If goods were removed from their original packaging for inspection, such goods must not be used and the goods must be inspected in the same manner as you would inspect them at a physical store. Goods that have been removed from their original packaging must be repackaged so that the goods will not be damaged during their return. We will return the amount paid for returned goods within 14 days by transfer to the bank account used by you to make the relevant purchase.


To cancel an order, write to

If the order is cancelled within 3h after the purchase, the customer will receive a full refund, including shipping costs. If the order is cancelled after this time, we will refund the customer only the money paid for the products. In this case, shipping costs will not be refunded.